PDF Cisco IP Communications Express: CallManager Express with Cisco Unity Express (Networking Technology)

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Reduced Travel and Training Costs Web and videoconferencing, as well as other unified communications modalities, connect participants with meetings or "events" where they do not need to be physically present. Presales work, internal meetings, training, and staff performance reviews are activities that frequently require less travel once a company has deployed a unified communications solution. Using unified communications solutions to deliver training to employees through their desktops helps provide savings in areas of travel, specific training costs, and productivity, as employees can train on their own time rather than at set times.

Lower Real Estate and Facility Costs Using collaborative technologies, such as presence awareness, soft telephony clients, and videoconferencing, some organizations can expand operations and geographic reach without incurring the costs of additional office infrastructure, reducing office space per employee and improving space utilization. Reduce Telephony and Conferencing Service Charges Traditional conference call services are expensive.

Organizations could see significant reductions in the amounts paid for dial-in meeting services purchased from teleconferencing vendors by replacing them with IP network-based conferencing capabilities and routing their internal and external calls over their common network and internet infrastructure. Reduce Costs and Improve Business Results With the economic crisis and unstable energy prices, corporations are taking a hard look at cutting costs, while maintaining their competitive edge by transforming ideas into value and delivering to their customers.

Unified communications help organizations reduce operating costs of travel, telecom and IT, while enabling them to improve business outcomes in a more sustainable way.

All About Cisco Unity Express

The components of a typical unified communications deployment include;. Cisco Jabber Unified Communications. Cisco Jabber for Windows: Enterprise Collaboration. Cisco Jabber for Android: Enterprise Collaberation.

Contact us for a free quote on your Unified Communications needs. Here is a list of the most common things: Unified messaging and multimedia services. This includes voice communication in all its forms, voicemail, email, fax and other types of multimedia elements like pictures, animations, video etc. Real-time communications. Real-time systems involve getting immediate processing and response after input.


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Examples are conferencing, call screening, instant messaging, paging etc. Data services. This includes information delivery like web data, online services etc. This covers transactions made online, through the web or otherwise, like e-commerce, enterprise applications, online banking etc. Add more categories. Review This Product. Welcome to Loot.

Checkout Your Cart Price. Description Details Customer Reviews Telephony solutions for the small and medium business, enterprise branch office, and small office Detailed information not available in any other resource enables you to deploy IP telephony solutions with maximum efficiency Building blocks of the product features provide solutions that enhance the operations and productivity of your organization Numerous examples show you how to configure the comprehensive suite of features available with Cisco IPC Express Insights from the experts demonstrate how you can enhance your IP telephony system with applications such as automated attendant and voice mail Management and troubleshooting tips will help you keep your network up and running smoothly Enterprise branches and small and medium businesses require IP telephony solutions particular to their size.

Cisco R IP Communications IPC Express is the answer: a one-box solution that provides turnkey operation with an easy-to-use web-based interface for combined voice and data needs. Cisco IPC Express delivers a comprehensive suite of telephony features, security, and applications-but how will you use them to your best advantage?

This book, "Cisco IP Communications Express," provides the detailed information you need to maximize the use of this powerful product suite. By reading this book, you will learn how Cisco IPC Express and its applications can become a business solution for your office or enterprise. The experts from Cisco Systems R give you in-depth design guidance, full configurations, and valuable examples to serve as blueprints for your network.

The feature operation and deployment discussions demonstrate how to configure and customize the system andhow to use different product features to achieve your specific business goals.

Unified Communications

Unified Contact Center features intelligent routing, computer telephony integration, customer management across multiple channels, call queuing, interactive voice response and advanced reporting to streamline the deployment and management of a modern, enterprise-class contact center.

Cisco Unified Contact Center Express Unified CCX, CCX offers a packaged bundle for building a customer contact center for mid-scale environments such as departments or branch offices, providing support for as many as agents.


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You can select from a range of basic systems and add advanced options. Unified CCX works closely with Cisco Unified CM and features call routing, customer contact management, reporting, IVR, and centralized management of voice, email, chat, and social media communications. Cisco Unified Contact Center Express comes with Cisco's Finesse software, a customizable web-based desktop agent that does not have to installed on the client's computer. Optional features include conditional routing, estimated-wait-time messages, call-in-queue, plus workforce and quality management. Live calls can be switched between desktop IP phones and smartphones transparently, and unanswered calls can be directed to the user's Cisco Unity or Cisco Unity Connection account for voicemail.

Users can manage their own access lists to determine which calls ring at alternate phones. An intuitive user interface provides a single view of a subscriber and the subscriber's services. Prime Collaboration Provisioning significantly accelerates site rollouts and minimizes the time required for implementing ongoing changes.

Prime Collaboration can deliver significant improvements in productivity and reductions in administration costs. Prime Collaboration Provisioning simplifies management analytics including application adoption and usage rates, allowing organizations to optimize IT resources and further reduce TCO.

Cisco IP Communications Express: CallManager Express with Cisco Unity Express

Cisco Communications Gateways Cisco's communications gateways allow Cisco converged communications deployments to connect with public networks and with clients working outside the corporate firewall. Cisco's portfolio of communication gateways deliver UC services for a broad range of gateway and session-border-control deployments. Cisco Expressway Converged Communication Gateway Cisco's Expressway is a powerful converged media gateway that allows companies to allow team members, vendors, customers and prospects, or business partners who are working on different networks, collaboration platforms, or endpoint devices to access to Cisco Unified Communication services.

Key features of Cisco Expressway include: Mobile and Remote Connectivity: Off-site workers with any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of one-time sign-on and of TLS security and are able to connect to all their Jabber applications video, business-quality voice, instant messaging, and real-time presence without requiring the inconvenience starting a VPN.

Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home identical to the corporate office. Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms CMRs , Cisco Expressway offers an advanced, extensible meeting experience that seamlessly integrates high-quality voice, high-definition video, and data sharing to anyone, at any location, using any endpoint.

Interoperability: If your organization currently has third-party video products, Cisco Expressway can help you to move easily to a Cisco solution when it makes business sense. Cisco Expressway provides video interoperability with industry standard H.

[PDF] Cisco Unity Connection (Networking Technology: Ip Communications) Read Full Ebook

UC models provide voice, data, voicemail, automated attendant, IP video, security, and wireless capabilities, run with older generation Cisco VoIP endpoints, and support public switched telephone network PSTN interfaces. Cisco's discontinued UC VoIP gateway was the heart of a comprehensive unified communications ecosystem. Built-in WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express switches.

The Cisco UC system supports 24 to 32 users and provides 8 foreign exchange office interfaces. Progent's Cisco-certified consultants have extensive backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, Unified Communications applications like Cisco Jabber and Unity Connection, Cisco's immersive telepresence technologies, collaboration gatekeepers, tools incorporated into Cisco switches and routers.

Progent's application programmers can build specialized unified communications software that will enable your business to incorporate the capabilities of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can audit your existing network and Internet access architecture to determine whether your environment is optimized to support business-quality VoIP and HD video, assist you to select and integrate Cisco products that make sense for your current situation and future expansion plans, and integrate your Cisco collaborative communications solution with technology from other vendors.

Progent's CISSP certified cybersecurity and compliance consultants can assist you to create, implement, and test an enterprise-wide security and compliance strategy for your unified communications ecosystem. Also, Progent can help your organization to deploy Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony SRST for cost-effective call control backup in remote-branch and teleworker environments, and Progent's disaster recovery planning experts can help you create a sensible disaster recovery strategy to ensure the availability of your vital unified communications system.

This means Cisco Engineering will no longer develop, repair, or validate this older software. Security patches for this business-critical application will end, which in some situations may create compliance or even legal liability problems. Progent continues to offer world-class consulting and support for end-of-life versions of Cisco Unified Communications Manager and CallManager, but if you are still running a legacy release of this pivotal software you should begin immediately to prepare for your upgrade. By following leading practices, Progent can ensure that your organization realizes a fast payback on your IT investment by showing you how to benefit fully from the new and improved feature set, lower administrative and maintenance costs, more productive collaboration, and tighter security offered by the current version of Unified Communications Manager.

Progent's migration services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and other providers, smartphone and tablet connectivity, security and compliance consulting, streamlined management, business continuity planning, network infrastructure design, training, and ongoing consulting services and troubleshooting.

Progent also has put together ultra-affordable upgrade service bundles to keep your costs visible and affordable. IT for Small Business.